Frequently Asked Questions
Our GPS trackers dynamically adjusts the update rate based on motion, speed, change of direction, proximity to geofences, and intelligent predictions of the vessel’s movement.
A vessel at high speed may update as often as once every 30 seconds, an industry-leading update rate.
On the other hand, if a boat moves at a very slow pace without changing bearing, the update rate is much lower. This saves you from having to sift through thousands of unnecessary GPS points to find the GPS data that you are looking for. Our customers are working in a fast paced environment and needs to get to the information they need very quickly. Our intelligent system lets them do just that.
Our generous return policy allows you to try WAIV with no risk and receive a full return if you are not happy with the trackers for any reason. Please follow this link for full details.
Many of our customers run seasonal operations and our pricing plans are tailored to their needs. We offer different subscription levels to accommodate for the variations in season, and the subscription can be adjusted from month to month. Please review our product page for pricing details.
Our trackers work in almost every country in the world. Please contact us for information regarding the specific country you operate in.
The WAIV SoundAlertSystem is designed for precisely that. Based on geo-fences that you draw with your finger on a mobile phone, the WAIV device will emit a loud sound whenever a driver is exceeding the set speed limit or enters a no-go zone. This is a very effective way to keep renters within the speed limit, especially when tied to the loss of their deposit as a penalty for renters that ignore the rules.
Although our trackers are typically placed in a sunny and visible location, they can also be hidden away from the sun, and be charged from the boats’s battery.
But first, let’s start with a disclaimer. Professional boat thieves have become very, very good at locating hidden trackers. They use sophisticated methods and tools to locate and disable them. This includes metal detectors, toners, sweepers, jammers and spoofers.
A thief may for example use a toner to inject a high frequency tone into the electrical power wiring of the boat. The tone will propagate through all the wiring so that the hidden wires can be traced with an instrument, and used to locate the tracker.
This method would not work to locate a solar powered tracker, since it is not connected to the electrical system.
A solar powered tracker is not restricted to be placed where there is a power source. It can for example be placed high up on a mast, antenna, or some other high location where it is hard to see it. Placing it at a high location will also make it hard to remove without drawing unwanted attention.
To learn more, read our blog post How to Hide a GPS Tracker on Your Boat.
Our devices are solar-powered with a battery backup. So, even in the complete absence of any sun, our devices still function flawlessly. The battery backup typically lasts for several days of high-season level of use in the complete absence of any sun. Our trackers feature advanced motion sensor technology, so during low season and at night time the trackers will only transmit GPS locations occasionally. This allows the battery to last for months of low level-usage. If the battery is fully depleted, it will activate and start transmitting GPS locations within 30 minutes of exposure to the sun.
Yes, our trackers have a built-in wireless Qi-charger. This is the same technology as modern mobile phones use allowing you to drop the tracker on a standard Qi charging pad to charge it overnight.
Please follow this link for return & warranty terms. Note that for devices with an expired warranty, we still offer repairs and refurbishment at a very reasonable price (which will depend on the condition of the returned unit).
All our subscriptions are from month to month, so you are not locked into any long-term contracts. Any cancellations will take effect at the end of the current monthly billing cycle.
Our trackers use 4G cellular technology with a fallback on 2G technology. More specifically, we support two types of 4G standards, CAT-M and NB-IoT, both of which are specially designed for devices that require extremely low power consumption. Both standards are also part of the new 5G standard.
Since many areas in the world still rely on older 2G GSM technology, we included support for connectivity on GSM networks worldwide.
Many of our customers operate in geographical areas with limited connectivity to mobile/cellular networks. So, we designed our trackers with this limitation in mind. When a tracker ventures outside coverage, GPS data points will be stored in the device’s memory and transmitted as soon as the tracker re-enters the covered area.
Some WAIV trackers are equipped with the WAIV SoundAlertSystem. These trackers have a geo-fenced audio siren that alerts the driver of the boat if they are speeding or entering a no-go zone. The SoundAlertSystem is fully operational even outside areas covered by the network since the geofences are downloaded to the device and stored in the device’s memory. However, any modifications to the sound alert geofences (done from your phone or computer) will not take effect until the device has re-entered the mobile network area. This ensures that any new geofence parameters are properly transmitted and saved to the device.
Since WAIV is fully solar-powered, it is by nature compatible with any type of boat as it does not rely on any specific connections to the boat. This ensures compatibility with all current and future boat models. With WAIV, there’s no need to worry about voltage compatibility or different types electrical connectors when it is time to upgrade.
Transferring a GPS tracker from one boat to another is extremely quick and easy. Simply pull the tracker off the old boat and attach it to the new boat. Then from the WAIV app, select the boat and click “Delete” to remove the old boat from the app. Then click “Add New Boat”, enter the tracker ID that is displayed on the tracker, enter the new boat information and you are done.
Our trackers are fully waterproof with a rating that is greater than IP69. It can be fully submerged in water and exposed to high-pressure water streams for prolonged durations. In addition, our trackers do not require a connection to the boat’s battery which greatly benefits the system’s waterproofing. After all, no matter how waterproof a device is, the Achilles heel is oftentimes the electrical connection between the device and an external power supply like the boat’s battery. An improper installation could cause a short circuit that could blow out the main battery of the boat or jet-ski, so our recommendation is to use a system that does not require any connection to the main battery.
Our focus is to serve the boat rental market.
Some of our boat rental customers also use WAIV to track trucks and other maintenance vehicles that are part of their business.
It seems to be working well for them.