Return Refund Warranty
RETURN POLICY
Returned products must be in new and unused condition, and include original product box and accessories.
All returns must be postmarked within thirty (30) days of the delivery date.
Customer must request an RMA number from WAIV that must be included in the return. Returns without an RMA number will not be accepted.
TRIAL REFUND POLICY
First time customers may return products in used conditions when participating in our trial programs as described here: https://waiv.ai/free-trial-terms-and-conditions/
COMMERCIAL REFUND POLICY
Orders of 10 or more units are considered commercial deployments. Due to the cost of provisioning, testing, and support, products are generally not eligible for return unless otherwise agreed in writing. Defective products will be replaced per our warranty policy.
RETURN PROCESS
To return an item, please email customer service at returns@waiv.ai to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
WAIV Technologies
Attn: Returns
RMA #
4438 Ingraham Street, Suite 111
San Diego, CA 92109
United States
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Return shipping charges will be paid be paid by the customer. For return of defective products, please refer to our warranty replacement policy.
A twenty percent (20%) restocking fee may be applied to opened products.
WARRANTY POLICY
Baseline Warranty:
The baseline warranty is included with our month-to-month contract and does not require a long term service contract. We offer a 1 year baseline warranty on our products, based on the date of purchase.
Limited Warranty for PWC Installations:
Devices installed on personal water crafts (PWC) such as Jet-Skis and Wave-Runners are limited to 1 year if the device is installed inside a protected area such as glove compartment, under seat compartment, or engine compartment. For installations on the outside of a PWC, due to the high risk of mechanical impact, warranty is limited to 6 months.
Extended Warranty:
An extended warranty policy may be offered to customer committing to a service contract with a minimum duration of one (1) full year. Please contact sales@waiv.ai to to discuss your customized warranty agreement.
Lifetime Warranty:
For an additional monthly charge we can offer a “lifetime” warranty, that will remain valid as long as the subscription is active. The amount will depend on the size of the fleet, the length of the contract, and the type of vessels the trackers are installed on. Please contact sales@waiv.ai to to discuss your customized warranty agreement.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1-858-935.4485
contact@waiv.ai
